Many organizations are at risk of losing their corporate knowledge because of the increasing number of retirements. While some companies are already prepared on how to deal with such loss, many companies are out of the loop on what to do. The transfer of knowledge from the eventual retirees to the millennial generation is essential to keep the organization growing.
Knowledge management systems (KMS) are the trending way to document and transfer valuable company insights from one employee to another. Below are knowledge management strategies that will help organizations transfer information from the baby boomers to the tech-savvy millennials.
Use Rich User Profiles as Well As Personal Feeds
Many HR Departments have already synced basic employee information into their database. But while basic information is essential, having a rich user profile with personal feeds resonate more with the new generation of employees. Encourage staff to publish relevant information about themselves in the system. This may include their skills, hobbies, languages, and education. This will keep employees active in updating their information, which in turn can be used by the company as part of their profiling system in recruiting and staffing.
Turn on Comments for Announcements and Listings
Comments allow the employees to get involved quickly within the organization as well as learn from each other. Create a two-way communication platform that will enable employees to comment on news, listings, and announcements. This can be done by using a virtual announcement board inside your knowledge management system. It is also helpful if there is a dedicated community manager to respond as well as engage employees to leave genuine feedback for the benefit of the company.
Creating a forum for employees within your KMS is an excellent way to transfer information within the organization as it allows people to connect with each other easily. The company can create relevant forum topics such as compliance practices, staff Q&As, and many others. Make sure that the issues are very relevant so that the employees are encouraged to participate in the forums.
Create Searchable FAQs For Each Department
Employees often seek help in getting things done or even understanding the policies in the organization. Creating searchable FAQs for every department is crucial so that employees can refer to it to find the answers to their questions. Create topics that are relevant to the company such as company policies, standard operating procedures, escalations, and so on. This part of your KMS will help departments better understand each other and standard practices when working with each other on projects.
Allow Internal Blogs
Blogs are relevant within the organization as it allows people to share information and connect with other people. Encouraging internal blogs will enable people to communicate with each other to build rapport but also trust. Examples of acceptable internal blogs can include leadership blogs or departmental blogs. Encouraging people to contribute by writing a post is also a great way to discover insights from employees as well as clients. Internal blogs are a great way to link up your KMS’s feed and spread essential company knowledge about changes, innovations, etc.
Publish all procedures, work instructions, and SOPs to be easily accessed within the company’s knowledge management system. This will serve as a reference to employees on how to get things done correctly. Include the version history as well as annotations on the policies and procedures to help employees understand the intricacies of the information and how they were made. It will also be helpful to include a comments box so that employees can also write suggestions and notes to improve policies and procedures better.
Inspired by www.nonlinearcreations.com